For customer service, questions regarding your order, or returns, please email us at the address below: webmaster@decorativewroughtironworks.com NEW! Please note: At this time we will not be automatically sending shipping confirmation. We would be more than happy to send you that information, as we know sometimes you just gotta know. Send us an email and we will forward this information to you. We have implemented the above policy due to a couple of factors: Spam filters have been eating the emails, then we have received negative feedback that the customer was not notified of delivery dates. 99% of our customers KNOW that their orders are in good hands and have had worry free, no hassle purchases... To the 1% still not convinced, give us try, we won't disappoint! To help you determine approx. delivery times: All items are shipped from Central New York State, all orders are processed within 3 days, if possible. Standard UPS ground times apply to delivery. If you live in PA, than you would receive your purchase in approximately no more than 5 days. If you live in CA, than you must add 5-7 business days for shipping, for a total delivery time of about 2 weeks. AT ANY TIME YOU WANT TO CHECK DELIVERY, PLEASE EMAIL US! We can ensure you get the information if we reply to your email directly. PRICING: All of our products are 100% American made, from the initial metal, design, cutting, finishing, packaging and delivery - EVERY step is through American Workers. We have put allot of time in going over all expenses and have come up with our best prices for the products we offer. We know that these are QUALITY products and are LEAD FREE. If you would prefer to pay less, we know that there are many many stores who sell similar imported products. If you are looking for the cheapest made products at the cheapest price, please shop accordingly. We take pride in our products, and choose to only offer what we consider the best. Emails are checked daily and all will be answered within 1-2 business days. In stock items will ship in 3 to 10 days. We will email you with an estimated delivery time for out of stock or back ordered items. Shipping & Handling Charges: U.S.P.S. Delivery and Handling Charge per Shipping Address: Prices vary depending on Merchandise total. $9.99 or less ADD $8.50 / $10.00 - $14.99 ADD $9.50 / $15.00 - $29.99 ADD $10.50 / $30.00 - $39.99 ADD $11.50 / $40.00 - $59.99 ADD $12.50 / $60.00 - $99.99 ADD $14.50 / $100.00 - $149.99 ADD $18.50 / $150.00 or more ADD $22.50 AK, HI residents, add $15.75 to charges above. This charge is excluded from any promotional shipping offers. At this time we DO NOT ship outside of the United States. We now offer Two Day Delivery Options. Most items in stock will ship in 1 to 2 business days. Every effort will be made to ship same day on orders received by 10:00 am EST, but NOT guaranteed. Customers will be notified ASAP if an item is back-ordered. NOTE: with the rising cost of expedited shipping, your account will be billed the actual final shipping charges, which may vary from stated charge. We have tried to be as accurate as possible, but have found that some zones carry huge expedited fees. We do not want to remove our expedited service from our delivery options, and felt this was a fare way to continue this service. You may even receive a credit on your order if the charges are less than what we expected. Orders are placed using Yahoo's secure online shopping cart. Credit Cards will be charged when order ships or within 30 days of transaction. Visa and MasterCard accepted. REFUND POLICY: Damaged Item: We will replace a damaged item to you at no extra cost. Please notify Decorative Wrought Iron Works within 5 days of receiving the item. Not satisfied: If you are not satisfied with your purchase, please notify Decorative Wrought Iron Works withing 5 days of receipt for the correct return address. Items must be shipped to correct address or we cannot guarantee refunds. Refunds will be for product price only, excluding any and all shipping and insurance fees, unless you have received the item as damaged. Canceled Orders: Orders may be canceled prior to shipping only. If the item has shipped, please follow our return policy stated above. Customer Satisfaction is our number 1 priority. Please email Decorative Wrought Iron Works with any questions you may have concerning your order! Sales tax only applies to customers purchasing in New York State. |